| | Home > Return Policy - Ink Toner, Cell Phone Accessory, Ink Cartridge, Printer Toner, Toner Cartridge, Epson Ink Cartridge, Laser Toner |
| |
Return Policy - Ink Toner, Cell Phone Accessory, Ink Cartridge, Printer Toner, Toner Cartridge, Epson Ink Cartridge, Laser Toner
 |
| What is the refund policy at Lowerpriceusa.com? |
| All requests for a refund must be made within 30 days from
the invoice date. NO refund will be issued after 30 days.
There are certain products, which, once opened, even if
unused, cannot be re-sold as new. Therefore, due to manufacturers
policies, we are unable to issue a refund on open items
for the following: Digital Media, iPod accessories and software.
If you return a non-defective item reported as defective,
we reserve the right to return the item to you at your cost. |
|
|
| How do I receive a full refund? |
| In order to receive a full refund, all products should be
returned in like new condition. All items must include their
original packaging and documentation, as well as any accessories.
A restocking fee of 15% will be charged if these conditions
are not met. |
|
|
| May I return an item if I change my mind? |
| A full refund will be issued just as long as the item is
unopened, in its original packaging, and in like new condition.
Also, the item return request must be made within 30 days
of the invoice date.
|
|
|
| What is an RMA, and is it mandatory to have an RMA
number in order to return a product to Lowerpriceusa.com? |
| RMA stands for RETURN MERCHANDISE AUTHORIZATION. In order
to process a return, you must request an RMA from our website
by simply clicking on the RMA request link. An RMA will
be issued if all return guidelines are met and just as long
as the RMA Request is made within our return or warranty
period for that specific item. Once an RMA number is issued,
it will be valid for 30 days, within which time lowerpriceusa.com
must receive the returned products. Please place the RMA
number issued to you on ALL boxes containing the returned
items. RMA numbers will not be extended, modified or reissued
from their original request. |
|
|
| To What Address should I ship my return? |
Please send all returns to:
Lowerpriceusa.com
2143 dublin ln #2
diamond bar ca 91765
ATTN: RMA DEPARTMENT/ RMA# (write your RMA# here) |
|
|
| How long does it approximately take before I see
a refund in my account? |
| A refund is usually processed within 3-5 business days from
the time we receive the return. |
|
|
| When and why are restocking fees applied? |
| Also, how much is deducted when a return is subject to a
restocking fee? A standard restocking fee of 15% is applied
on all RMAs that are returned without the aforementioned
requirements. A 15% restocking will also sometimes apply
to certain items, which cannot be re-sold as new. Please
understand that Lowerpriceusa.com are not manufacturers
of a product, rather, we are resellers and as a result,
if a particular item is defective, we will absolutely refund
or replace that item if it meets all criteria and is within
the refund or warranty period. |
|
|
| Who pays for the shipping on a defective item or
return shipping fees for an RMA? |
| The customer is solely responsible for any shipping costs
incurred to returning a product to lowerpriceusa. We know
that if an item is received by a customer as defective,
that is not the customers fault, however, that situation
is very rare, and we believe that by offering such a wide
array of products at exceptional prices, our customers will
realize, that in the unfortunate event a defective item
is received, paying for shipping the defective item back
to us is not unreasonable. Our return policy doesnt differ
much from that of a major retailer such as Wal-Mart. If
a customer purchases an item at Wal-Mart and later finds
it to be defective, Wal-Mart will not credit you should
you ship the package back to them. Nor will they reimburse
you for your time and gas should you drive the package back.
We, at Lowerpriceusa.com are very reasonable and will work
with any customer to ensure they are happy with their purchase
and are completely satisfied from the beginning to the end.
Should any unusual circumstances arise, we will do our level
best to assure we resolve those issues in the best way we
know how. |
|
|
| Will Lowerpriceusa.com cross-ship or send replacement products prior to receiving an RMA for the original product? |
| When an item is to be returned, please see our RMA guidelines.
We cannot ship a replacement product, without first, receiving
the original via an RMA. |
|
|
|
| |
|
| |
your shopping cart
